FAQ | New Century TT

What is your group training enrolment procedure?

You may reserve your preferred group training time-slot via our website Online Registration tab. Our enrolment team will contact you within 2 working days to confirm your reservation. Should you require immediate assistance, please contact head coach, Mr Zhu Mu, at 81617978 (mobile).
What is your average class size during group training?

The class size varies at different training sessions. However it is our priority to maintain a optimal coach to player ratio, to give each player sufficient attention and achieve the best learning outcome.
When and how do I make a payment for the group training fees?

Upon confirmation, please make a payment before or on the first lesson of every term. Available modes of payment: 1. Cash 2. PayNow Via UEN: 53278174X Via QR Code: 3. Cheque made payable to: New Century Sports Management & Trading
Will I be eligible for a replacement lesson if I've missed a scheduled lesson?

Yes and we appreciate prior notification of non-attendance. To be eligible for a replacement lesson, kindly provide prior notice at least 1 day in advance. Replacement lessons must be arranged within the same term and subject to availability. Replacement lessons cannot be accumulated to offset any training fees.
Do you offer group training trial lesson?

Definitely, we offer 1 free trial lesson with no strings attached. You may reserve for your preferred trial lesson via our website Online Registration tab. Our enrolment team will contact you within 2 working days to confirm your reservation. Should you require immediate assistance, please contact our head coach, Mr Zhu Mu at 81617978 (mobile).
Can I still enrol in the group training if the sessions have started? How will the training fees be computed?

There are no restrictions to our entry point, you may enrol in our group training at any juncture. Our coaches are experienced and nurturing, they are able to cater to individual learning needs in a group setting. We will pro-rate the charges according to the remaining number of sessions for the term.
Can I enrol for random training sessions if I am uncertain that my child is able to commit to a training package?

"We are what we repeatedly do. Excellence, is then not an act, but a habit." At New Century, we strongly believe in training consistently to achieve the best outcome. We are determined to bring out the best in every participant, hence we discouraged randomized training. However we understand that committed training may occasionally be disrupted by physical discomfort or important responsibilities, we are flexible to offer replacement lessons within the same term. If random training sessions are your preferred option, our training fees per 2-hr training session: $70
How can I rent a Table-Tennis Table?

1) Reservations of Tables Our website > Online Registration Tab > Rental of Table-Tennis Table WhatsApp customer service at 8859 1269 Mobile > Indicate date, start time, end time and number of tables 2) Confirmation of reservation Our admin team will contact you on the same day to confirm your reservation. 3) Validity of booking Booking is valid upon complete payment and receiving our confirmation.
Can I amend my booking after it has been confirmed?

Yes, booking can be amended if the following conditions are fulfilled: request is made at least 24-hr prior to the pre-booked time-slot replacement time-slot is available In the event that that the above conditions are not fulfilled, the booking will be forfeited and no refund will be issued.
What is the penalty for cancellations or no-show?

There will be no refund.
What are the available modes of payment?

Available modes of payment: 1. Cash 2. PayNow Via UEN: 53278174X Via QR Code: 3. Cheque made payable to: New Century Sports Management & Trading